Shipping & Returns

Groovy Gallery Designs Return Policy

At Groovy Gallery Designs, we are dedicated to providing unique, high-quality products that are made just for you. As a small, eco-conscious store, each item is crafted with care specifically for your order, ensuring minimal waste and a reduced environmental footprint. We believe in fairness, transparency, and making your shopping experience as smooth as possible. That’s why we offer fast and easy returns on all items. Below is a clear outline of how we handle returns, exchanges, and refunds.

1. Eco-Friendly Custom Printed Items

   • All our Eco-Friendly Custom Printed items are made to order specifically for you, making them unique and personalized. While these items are typically non-returnable and non-refundable, we make exceptions for certain cases where a return or exchange is necessary.
   • Exceptions: We gladly offer a replacement or refund in the following cases:
     • Damaged Items: If your item arrives damaged, contact us within 10 days of receiving your order with a photo of the damaged item, and we will arrange for a fast replacement or refund.
     • Lost in Transit: If your order is lost in the mail and fails to arrive within the expected delivery window, we will work with you to locate the package or send a fast replacement.
     • Printing Errors: If there is a mistake in the printing or the wrong item is sent, we will correct the issue quickly at no additional cost to you.

2. Non-Custom Items (Sunglasses, Bodysuits, etc.)

   • For non-custom items, such as sunglasses and bodysuits sourced from different suppliers, we offer fast and easy returns.
   • Returns: If you are not satisfied with your purchase, you may return the item within 30 days of receiving it for a refund or exchange. The item must be unused, in its original packaging, and in the same condition that you received it.
   • Exchanges: If you need a different size or color, you can exchange your item within 30 days of receipt, provided it is in its original condition.
   • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

3. How to Initiate a Return or Exchange

   • To initiate a return or exchange, please follow these steps:
     1. Contact our customer support team at [insert email/contact info] with your order number and a detailed description of the issue.
     2. For damaged items, include a clear photo of the damage.
     3. We will review your request and provide you with further instructions on how to proceed quickly.

4. Refunds

   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed quickly, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Final Note

   • We value each customer and strive to provide a positive shopping experience. Our policies are designed to ensure fairness while accommodating the nature of our eco-friendly custom-printed business model. We appreciate your understanding and support of our small, environmentally conscious store.

Thank you for choosing Groovy Gallery Designs! If you have any questions or concerns, please don’t hesitate to reach out to us.

Groovy Gallery Designs Shipping Policy

At Groovy Gallery Designs, we are committed to providing a seamless shopping experience from the moment you place your order until it arrives at your door. Our shipping policy is designed to offer clarity, convenience, and peace of mind through free shipping, reliable order tracking, and timely delivery.

1. Free Shipping

   • We are pleased to offer free shipping on all orders within the United States, no matter the size or destination. This means you’ll enjoy worry-free checkout without any additional shipping costs.

2. Processing Time

   • Each of our Eco-Friendly Custom Printed items is made to order, requiring a little extra time to ensure the highest quality. Most orders are processed and shipped within 5-7 business days after the order is placed. For non-custom items, processing typically takes 2-3 business days.

3. Shipping Time

   • Once your order has been processed, it will be shipped via a reliable carrier. Shipping times are estimated as follows:
     • Domestic (U.S.): 3-7 business days
   • Please Note: Shipping times may vary depending on your location and any potential delays with the shipping carrier.

4. Tracking Your Order

   • We understand the importance of knowing where your order is at all times. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and know exactly when to expect your package.

5. Shipping Restrictions

   • Currently, we only ship within the United States. If you have any questions about shipping, please contact our customer support team before placing your order.

6. Final Note

   • At Groovy Gallery Designs, our goal is to provide you with a smooth and worry-free shipping experience. We are here to support you every step of the way, from order placement to delivery. If you have any questions or concerns regarding your shipment, don’t hesitate to reach out to us.

Thank you for choosing Groovy Gallery Designs! We appreciate your business and look forward to bringing our groovy designs to your doorstep.

If you have any questions or need assistance, feel free to reach out to us at support@groovygallerydesigns.com. We're here to help!